Returns and Exchanges
We accept returns and exchanges 365 days a year. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund, but we can offer an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Return shipping charges at the expense of the consumer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds and exchanges are processed within 72 hours of receipt of the goods.
Late or missing refunds
There is often some processing time before a refund is posted to your bank account. Please contact us at firstname.lastname@example.org, if you feel that sufficient time has passed and your credit has not posted to your account.
If you decide to cancel your order, we will make every attempt to cancel it prior to being shipped. Once the product is shipped, you will have to begin the return process.
Please note that every shipping courier has their own policies, you will need to contact them after your order has been shipped.
We will ensure that all packages are shipped in new condition to the address that you provide at checkout. As of right now, we only ship within Canada.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount promo codes not valid on closeouts/discontinued items. Returns are not available on closeout items or discontinued items.
Exchanges / Direct purchase or Gifts
If you need to exchange an item please call customer service at 1-800-663-4446